Returns & Exchanges

TERMS OF RETURNS & EXCHANGES

We do not accept returns of any items unless in accordance with Australian Consumer Law.

If you have any queries, please do not hesitate to contact at customercare@theprelovedcloset.com.au

To the extent permitted by law, we do not offer refunds or exchanges. We do our best to give accurate information in regard to products posted for sale in accordance with the below condition standard criteria.

We do not take responsibility for sizing issues. E.g. if you believe that the item is not true to size, we will not refund you for this. This is something that is out of control as we cannot manage every brand and their different sizing. It is your responsibility to research the brands sizing. We do offer a re-sell service, but commission is applied.

CONDITION STANDARDS

Pre-loved Condition – moderate wear.

Good Condition – light to moderate signs of wear.

Very Good Condition – minimal signs of wear.

Excellent Condition – perfect but without tags.

Pristine Condition – with tags.

WARRANTIES

We do not provide warranties of any kind on any of the products or on any information provided on the website. You acknowledge that products purchased from our website may require special maintenance. We will not be liable for any damage caused by any failure by you to maintain the products properly.

Please note that the colours of a product may vary slightly from those displayed by your computer monitor.

INDEMNITY

By accessing the website, you agree to indemnify and hold us harmless from all claims arising from or in connection with your use of the website

GOVERNANCE

This Agreement is governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia in any dispute or any matter in any way related to, or connect with, this agreement or any transaction contemplated by this agreement.

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